COO (Chief Operating Officer) – Operations Executive

Acerca de la Empresa

Telefónica is a global leader in integrated telecommunication services, providing fixed and mobile connectivity, digital services, and solutions to millions of customers across Europe and Latin America. We are committed to innovation, customer satisfaction, and driving the digital transformation of society.

Descripción del Trabajo

As the Chief Operating Officer (COO) – Operations Executive at Telefónica, you will be a pivotal leader in shaping and executing our operational strategy. You will be responsible for overseeing the day-to-day administrative and operational functions of the company, ensuring efficiency, productivity, and the delivery of high-quality services. This role demands a visionary leader with a proven track record in managing complex operations, driving strategic initiatives, and fostering a culture of continuous improvement and operational excellence across a large, dynamic organization.

Responsabilidades Clave

• Develop and implement operational strategies aligned with the company’s overall business objectives and growth plans.
• Oversee all daily operations and administrative functions, ensuring efficiency, cost-effectiveness, and adherence to regulatory standards.
• Drive performance management through effective goal setting, monitoring, and reporting mechanisms across all operational departments.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, collaboration, and innovation.
• Optimize existing operational processes and workflows, identifying areas for improvement and implementing best practices to enhance productivity and service quality.
• Manage relationships with key stakeholders, including internal departments, vendors, and partners, to ensure seamless operational execution.
• Identify and mitigate operational risks, developing contingency plans to ensure business continuity.
• Collaborate with the CEO and other executives to define the company’s strategic direction and long-term vision.

Habilidades Requeridas

• Minimum of 15 years of progressive experience in senior operational leadership roles within the telecommunications or a related high-tech industry.
• Demonstrated success in managing large-scale, complex operations and driving significant organizational change.
• Exceptional strategic thinking and problem-solving abilities, with a focus on achieving tangible results.
• Strong financial acumen and experience with P&L management, budget control, and resource allocation.
• Proven ability to lead, motivate, and develop diverse, high-performing teams.
• Excellent communication, negotiation, and interpersonal skills, capable of influencing at all levels.
• Deep understanding of digital transformation trends and their impact on operational models.

Cualificaciones Preferidas

• Master of Business Administration (MBA) or an advanced degree in a relevant field.
• Experience in an international operational environment, managing multi-country teams and operations.
• Certifications in Lean, Six Sigma, or other process improvement methodologies.
• Fluency in Spanish and English.

Ventajas y Beneficios

• Competitive executive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• Generous retirement savings plan with company contributions.
• Stock option program and long-term incentive plans.
• Executive-level professional development and leadership training opportunities.
• Flexible work arrangements (where applicable) and a supportive work-life balance culture.
• Access to exclusive employee discounts on Telefónica products and services.

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