Gaming Support Agent – English Native, Shift Work

Acerca de la Empresa

Keywords Studios is an international technical services provider to the global video game industry. With a presence in over 50 studios across 26 countries, we offer a comprehensive range of services including art, audio, quality assurance, localization, and player support. We partner with some of the world’s leading game developers and publishers to bring their creative visions to life and ensure an exceptional player experience. Our team in Spain focuses on delivering top-tier player support for a diverse portfolio of games.

Descripción del Trabajo

Are you a passionate gamer with exceptional English communication skills? Do you thrive in a fast-paced environment and enjoy helping others? Keywords Studios is looking for a dedicated Gaming Support Agent to join our dynamic team in Benicassim. In this role, you will be the first point of contact for players, providing high-quality support and ensuring their gaming experience is smooth and enjoyable. This is an exciting opportunity for an English native speaker to kickstart a career in the gaming industry, working a shift-based schedule to cover our global player base. Join us in making gaming experiences better for millions worldwide!

Responsabilidades Clave

• Provide prompt, friendly, and accurate support to players via email, chat, and occasionally phone.
• Troubleshoot and resolve technical issues, account inquiries, and in-game problems.
• Escalate complex issues to senior agents or relevant departments when necessary.
• Maintain detailed records of player interactions and resolutions in our CRM system.
• Stay up-to-date with game knowledge, updates, and community trends.
• Collaborate with team members to improve processes and player satisfaction.
• Work various shifts, including evenings, weekends, and holidays, as part of a rotation.

Habilidades Requeridas

• Native level fluency in English (written and spoken).
• Strong passion for video games and familiarity with various gaming platforms.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient computer skills and ability to quickly learn new software.
• Strong communication and interpersonal skills.
• Ability to work flexible shift patterns.

Cualificaciones Preferidas

• Previous customer service or support experience (especially in a tech or gaming context).
• Experience with CRM software (e.g., Zendesk, Salesforce).
• Knowledge of additional languages (e.g., Spanish).
• Experience with online multiplayer games and community dynamics.

Ventajas y Beneficios

• Competitive salary and performance bonuses.
• Comprehensive health and wellness programs.
• Opportunities for career growth and professional development within the gaming industry.
• Vibrant and inclusive work environment.
• Employee assistance program.
• Regular team events and social activities.
• Access to the latest games and gaming hardware.

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