Technical Support Engineer (1st Level) – Training Provided

Acerca de la Empresa

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. We believe in nurturing talent and providing robust training programs to help our employees thrive.

Descripción del Trabajo

Are you passionate about technology and eager to kickstart your career in IT support? Capgemini is looking for enthusiastic individuals to join our team as a Technical Support Engineer (1st Level) in Fuengirola, Málaga. This is an incredible opportunity for someone with little to no prior experience in IT, as we provide comprehensive, hands-on training to ensure your success. You will be the first point of contact for our clients, helping them resolve technical issues and ensuring a smooth user experience. If you have a problem-solving mindset, excellent communication skills, and a desire to learn, we want to hear from you!

Responsabilidades Clave

• Serve as the initial point of contact for customers seeking technical assistance over the phone, email, or chat.
• Perform basic troubleshooting steps to diagnose and resolve common hardware and software issues.
• Guide users through step-by-step solutions with clear and concise instructions.
• Escalate complex or unresolved issues to higher-level support teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Maintain a high level of customer satisfaction through professional and empathetic service.
• Continuously learn and stay updated on new products, services, and support tools.

Habilidades Requeridas

• Strong communication skills, both verbal and written, in English.
• Aptitude for problem-solving and logical thinking.
• Basic computer literacy and familiarity with common operating systems (Windows, macOS).
• Customer-focused attitude with a desire to help others.
• Ability to work effectively in a fast-paced team environment.
• Eagerness and willingness to learn new technologies and processes.

Cualificaciones Preferidas

• Fluency in Spanish or other European languages (e.g., German, French) is a plus.
• Prior experience in a customer service role (non-technical is acceptable).
• Any basic IT certifications (e.g., CompTIA A+, ITIL Foundation).
• Familiarity with remote support tools or ticketing systems.

Ventajas y Beneficios

• Comprehensive paid training program tailored for entry-level professionals.
• Competitive salary and performance-based bonuses.
• Private health and dental insurance.
• Generous paid time off and public holidays.
• Opportunities for career advancement and professional development within a global company.
• Access to Capgemini's extensive learning and development resources.
• Modern office environment in a vibrant coastal city.
• Employee assistance programs and wellness initiatives.

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