Technical Writer – IT Documentation

Acerca de la Empresa

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Our Valencia office is a vibrant hub of innovation and collaboration, contributing significantly to our global projects.

Descripción del Trabajo

We are seeking a highly skilled and detail-oriented Technical Writer to join our IT documentation team in Benimaclet, Valencia. In this role, you will be responsible for creating, editing, and maintaining clear, concise, and comprehensive technical documentation for various IT systems, software applications, and processes. This position requires a strong understanding of IT concepts, excellent writing abilities, and a passion for making complex information accessible to a diverse audience.

Responsabilidades Clave

• Develop, write, and edit high-quality technical documentation, including user manuals, installation guides, API documentation, release notes, system administration guides, and online help.
• Collaborate with IT architects, developers, product managers, and support teams to gather information and ensure accuracy of documentation.
• Translate complex technical concepts into clear, concise, and user-friendly language for both technical and non-technical audiences.
• Maintain and update existing documentation to reflect changes in software, hardware, or processes.
• Ensure documentation adheres to established company style guides, standards, and branding.
• Participate in peer reviews of documentation for clarity, completeness, technical accuracy, and adherence to standards.
• Manage documentation projects from inception to completion, including planning, scheduling, and delivery.
• Contribute to the improvement of documentation processes and tools.

Habilidades Requeridas

• Proven experience as a Technical Writer in an IT or software development environment (minimum 3 years).
• Excellent written and verbal communication skills in English.
• Proficiency in documentation tools such as Confluence, SharePoint, MadCap Flare, or similar.
• Strong understanding of IT concepts, terminology, and software development lifecycles.
• Ability to analyze and interpret complex technical information.
• Experience with version control systems (e.g., Git) as applied to documentation.
• Bachelor's degree in Computer Science, Technical Communication, English, or a related field, or equivalent practical experience.

Cualificaciones Preferidas

• Experience with Agile/Scrum methodologies.
• Familiarity with graphic design tools for creating diagrams and illustrations.
• Proficiency in Spanish is a plus.
• Certification in Technical Communication or related fields.
• Experience with DITA XML.

Ventajas y Beneficios

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness programs.
• Generous paid time off and holidays.
• Professional development and training opportunities.
• Flexible work options (hybrid potential after initial onboarding).
• Employee assistance program.
• Modern office environment in Benimaclet with excellent transport links.
• Company-sponsored social events and team-building activities.

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