IT Helpdesk Specialist – Corporate Office

Acerca de la Empresa

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 742,000 people serving clients in more than 120 countries. In Spain, we operate across multiple cities, providing transformative solutions to our diverse client base.

Descripción del Trabajo

We are seeking a dedicated and technically proficient IT Helpdesk Specialist to join our corporate office in Marbella. This role is crucial for ensuring the smooth operation of our internal IT systems and providing exceptional support to our employees. The ideal candidate will be the first point of contact for all IT-related issues, ranging from hardware and software troubleshooting to network connectivity and application support. You will play a vital role in maintaining our operational efficiency and employee productivity by resolving technical challenges promptly and effectively.

Responsabilidades Clave

• Provide first-line technical support to employees via phone, email, and in-person for hardware, software, and network issues.
• Troubleshoot and resolve common IT problems, including operating system errors, application malfunctions, and peripheral device connectivity.
• Set up, configure, and maintain new workstations, laptops, and mobile devices.
• Manage user accounts and permissions in Active Directory and other corporate systems.
• Document all support interactions, resolutions, and configurations in the IT service management system.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Assist with IT asset management, including inventory tracking and procurement.
• Conduct basic network troubleshooting and support VPN connectivity.
• Provide training and guidance to users on IT best practices and system usage.

Habilidades Requeridas

• Minimum 2 years of experience in an IT Helpdesk or technical support role.
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Experience with troubleshooting hardware (laptops, desktops, printers) and software issues.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic connectivity troubleshooting.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English and Spanish.

Cualificaciones Preferidas

• ITIL Foundation certification.
• Experience with macOS and Linux environments.
• Knowledge of cloud platforms (e.g., Microsoft 365, Azure).
• Experience with an IT Service Management (ITSM) tool (e.g., ServiceNow, Jira Service Desk).
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Ventajas y Beneficios

• Competitive salary and performance bonuses.
• Comprehensive health and wellness programs.
• Professional development and career growth opportunities.
• Access to a vast global learning platform.
• Flexible work arrangements where applicable.
• Employee discount programs.
• Modern and collaborative corporate office environment.

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